Provider
Vascular Care Provider
Technology
Microsoft Fabric
Microsoft Power BI
OmniMD EHR
Key Outcomes
Streamlined Admissions & Improved Patient Flow
Elevated Patient Care & Experience
Increased Operational Efficiency & Enhanced Resource Optimization
VNB Health helped a leading vascular care provider optimize patient scheduling and resource management using its Admissions Analytics Solution. By leveraging real-time insights and predictive analytics, the solution improved patient flow, reduced scheduling conflicts, and enhanced operational efficiency.
Customer Profile
The customer is a prominent healthcare insurance provider serving a vast population. With a rich history in the industry, they are committed to delivering comprehensive healthcare solutions and enhancing member experiences. The organization operates in a highly regulated environment, necessitating robust and compliant systems. Due to the sheer volume of transactions and complex nature of healthcare data, the customer handles a significant workload, demanding efficient and reliable IT operations.
Customer Situation
The customer handled 270/271 Healthcare Eligibility Benefit Inquiry transactions to verify patient healthcare eligibility, coverage, and benefits. The customer relied on custom API interfaces built on Microsoft BizTalk Server to connect with multiple insurance payers. This complex integration environment, characterized by high transaction volumes and frequent changes, was prone to instability. Updates to one payer’s interface often disrupted connections with others. To mitigate this risk, accelerate development and ease the build, deployment and testing process, the customer sought an automated solution that would enable continuous integration and continuous delivery (CI/CD) with robust automated testing.
Customer Profile
The customer is a leading vascular care provider operating multiple outpatient centers across the region. With over a decade of experience, they specialize in the development and management of Office-Based Labs (OBLs) and Ambulatory Surgery Centers (ASCs), offering comprehensive vascular services to a diverse patient population. Their mission is to transform healthcare by collaborating with select physician specialties to establish and manage exceptional freestanding vascular centers. Furthermore, committed to operational excellence, they provide tailored solutions that optimize operations, maximize revenue, and expand patient care. Because their network handles a significant volume of outpatient visits annually, a robust and efficient admissions system is necessary to ensure seamless patient experiences. By leveraging state-of-the-art technology and strategic planning, they aim to enhance patient access, improve practice economics, and elevate the overall quality of care.
Customer Situation
The provider struggled with patient admissions and scheduling across their outpatient vascular and endovascular centers. Specifically, their old system lacked real-time visibility into appointments, procedures, and resource use, causing check-in delays, scheduling conflicts, and underutilized resources. Without predictive capabilities, they struggled to anticipate patient volume trends, making staff allocation and procedure room usage difficult. Consequently, this hurt efficiency and patient flow.
Therefore, they needed a solution that could integrate seamlessly with their existing EHR system while providing actionable insights to enhance scheduling, minimize cancellations, and improve patient throughput. They also wanted easy access to patient records, real-time appointment updates across all locations, and complete views of patient information and procedures. Additionally, they needed analytics to track metrics like appointment volume, no-shows, and procedure efficiency to optimize operations.
VNB Solution
VNB Health addressed the provider's needs with a customized Admissions Analytics Solution designed to optimize outpatient scheduling and resource allocation. This solution delivered real-time insights into patient appointment patterns, procedure scheduling, enabling the provider to make data-driven decisions. Subsequently, by leveraging predictive analytics, they gained visibility into patient volume trends, allowing for proactive staffing adjustments and optimized scheduling, which reduced appointment backlogs and improved patient throughput.
Our Admissions Analytics solution also equipped the front office team with a comprehensive view of patient demographics helping them tailor care strategies to patient needs. In addition, Appointment Summary Analytics and Encounter Summaries provided insights into total appointments, cancellations, and no-show rates. These capabilities enhanced scheduling efficiency by reducing appointment gaps, optimizing provider schedules, and ensuring better follow-up care.
With real-time resource management features, the provider could efficiently track procedure room availability, optimize room turnover rates, and improve capacity planning. This proactive approach ensured smoother patient flow, minimized scheduling conflicts, and enhanced overall operational efficiency. As a result, the provider achieved improved resource utilization, enhanced patient satisfaction, and a more seamless outpatient experience.
Customer Benefits
Optimized Scheduling & Patient Throughput: Real-time visibility into appointment schedules, patient volumes, and procedure room availability streamlined the admissions process, resulting in smoother patient flow and reduced wait times.
Improved Resource Allocation: Data-driven insights ensured that the provider's resources aligned with patient demand while minimizing downtime and optimizing schedules.
Enhanced Patient Experience: An efficient admissions process and easy access to patient medical history enhanced the overall patient experience, improved care coordination, reduced no-show rates, and ensured timely follow-ups, leading to higher patient satisfaction.
Increased Operational Efficiency: Real-time analytics data provided actionable insights, allowing the provider to proactively adjust staffing and optimize workflows for maximum efficiency.