Provider
University Medical Center
Technology
Microsoft Power Platform
Azure Health Data Services
eClinicalWorks EHR
Key Outcomes
More Engaging and Productive Patient Discussions
Seamless Compliance with FHIR Standards
VNB Health assisted a University Medical Center with a custom solution to deliver more personalized Clinician-Patient discussions.
Customer Profile
The customer is a prominent healthcare insurance provider serving a vast population. With a rich history in the industry, they are committed to delivering comprehensive healthcare solutions and enhancing member experiences. The organization operates in a highly regulated environment, necessitating robust and compliant systems. Due to the sheer volume of transactions and complex nature of healthcare data, the customer handles a significant workload, demanding efficient and reliable IT operations.
Customer Situation
The customer handled 270/271 Healthcare Eligibility Benefit Inquiry transactions to verify patient healthcare eligibility, coverage, and benefits. The customer relied on custom API interfaces built on Microsoft BizTalk Server to connect with multiple insurance payers. This complex integration environment, characterized by high transaction volumes and frequent changes, was prone to instability. Updates to one payer’s interface often disrupted connections with others. To mitigate this risk, accelerate development and ease the build, deployment and testing process, the customer sought an automated solution that would enable continuous integration and continuous delivery (CI/CD) with robust automated testing.
Customer Profile
A customer is a renowned university medical center with nearly 200 years of excellence in healthcare and research. The institution is dedicated to advancing medical education and improving patient care. It is recognized for its leadership in innovative research and commitment to training future healthcare professionals. The university consistently ranks among the top institutions in the Southern region.
Customer Situation
The medical center faced challenges in providing clinicians with timely, research-backed insights. Their diabetes research initiative required a streamlined way to access patient-specific health data. However, their existing process relied on manually compiling information from multiple sources. This caused delays, inconsistencies, and inefficiencies.
As a result, clinicians struggled to offer personalized recommendations. The lack of accurate, real-time insights affected the quality of patient discussions and decision-making. The medical center needed a better approach—one that ensured quick, precise access to critical health data.
VNB Solution
VNB Health worked closely with the medical center to develop a custom solution that improved data accessibility and streamlined clinician-patient interactions. The goal was to simplify how clinicians retrieved and analyzed key health indicators.
The medical center’s infrastructure did not comply with FHIR standards, making it difficult to exchange patient information securely across systems. To resolve this, VNB Health built a FHIR-compliant system that structured patient data in a standardized format. This ensured seamless interoperability with other healthcare systems.
Previously, clinicians had to manually collect patient data, which was time-consuming. The new solution automated data aggregation from multiple sources, giving clinicians instant access to research-backed insights. Now, they receive the right information at the right time, improving both discussions and care recommendations.
To enhance usability, VNB Health also developed a structured framework that categorized health indicators. This made it easier for clinicians to interpret patient data and tailor their recommendations. Additionally, the new system improved collaboration among care teams, ensuring continuity of care.
Customer Benefits
- More Engaging Patient Discussions: Clinicians can now access comprehensive patient insights instantly, allowing for more personalized and meaningful conversations.
- Real-time access to structured patient data helps clinicians provide timely, evidence-based recommendations, improving overall care efficiency.
- Seamless FHIR Compliance: The solution structured patient data according to FHIR standards, ensuring secure data exchange and interoperability.