A major healthcare insurance provider faced challenges in deploying middleware interface updates efficiently and reliably. To address these issues, VNB team implemented a specialized technology solution that enabled continuous integration and continuous delivery (CI/CD) pipelines with advanced testing capabilities.

Customer Profile 

The customer is a prominent healthcare insurance provider serving a vast population. With a rich history in the industry, they are committed to delivering comprehensive healthcare solutions and enhancing member experiences. The organization operates in a highly regulated environment, necessitating robust and compliant systems. Due to the sheer volume of transactions and complex nature of healthcare data, the customer handles a significant workload, demanding efficient and reliable IT operations. 

Customer Situation 

The customer handled 270/271 Healthcare Eligibility Benefit Inquiry transactions to verify patient healthcare eligibility, coverage, and benefits. The customer relied on custom API interfaces built on Microsoft BizTalk Server to connect with multiple insurance payers. This complex integration environment, characterized by high transaction volumes and frequent changes, was prone to instability. Updates to one payer’s interface often disrupted connections with others. To mitigate this risk, accelerate development and ease the build, deployment and testing process, the customer sought an automated solution that would enable continuous integration and continuous delivery (CI/CD) with robust automated testing.

VNB Solution 

To address the customer’s challenges, our Apps and Integration team implemented a robust CI/CD pipeline using Microsoft Azure DevOps. Our team engineered custom build and release pipelines tailored to the specific needs of the 270/271 Healthcare Eligibility Benefit Inquiry process. Comprehensive test plans and test cases were developed within Azure DevOps to ensure the reliability and stability of the system. By leveraging Visual Studio for test project configuration, we established a rigorous testing framework. This comprehensive approach effectively mitigated integration risks, accelerated development cycles, and provided a solid foundation for ongoing maintenance and updates. 

Customer Benefits 

• Enhanced Stability: The overall change process for 270/271 Healthcare Eligibility Benefit Inquiry process has minimalized the impact on the existing interfaces. The CI/CD pipeline with integrated testing minimizes disruptions caused by changes to payer interfaces, improving system stability. 

• Increased Efficiency: Automated build, release, and testing processes has significantly reduced manual effort for the customer.